1. Information We Collect
We may collect the following categories of personal data:
- Contact Information: Name, phone number, email address, company details.
- Health Information: Only where required for providing medical or occupational health services.
- WhatsApp Interaction Data: Messages, queries, or documents you voluntarily share with us over WhatsApp.
- Technical Data: IP address, browser type, device identifiers, cookies, and usage logs.
- Other Information: Any details you provide to us through forms, feedback, or during service delivery.
2. How We Use Your Information
Your data may be used for:
- Providing and managing healthcare and wellness services.
- Responding to your queries and customer support requests.
- Sending updates, reminders, and health-related information through WhatsApp or email.
- Internal record keeping, audits, and regulatory compliance.
- Improving our services and tailoring content to your needs.
- Legal obligations such as workplace health and safety compliance.
3. WhatsApp Business API Compliance
When you interact with us via WhatsApp:
- Your messages and data are processed according to WhatsApp’s Terms of Service and Privacy Policy.
- We will not share your WhatsApp number or personal data with third parties without consent, except as required by law.
- Communications are end-to-end encrypted on WhatsApp, but we recommend not sharing sensitive personal or financial details via chat.
- By initiating a WhatsApp conversation with us, you consent to receive service-related messages and updates.
4. Legal Basis for Processing
We process your data on the following legal grounds:
- Your consent, when you voluntarily provide information.
- Contractual necessity, to deliver services requested by you or your employer.
- Legal compliance, with occupational health, safety, and regulatory standards.
- Legitimate interests, such as service improvement and communication.
5. Data Sharing & Disclosure
We do not sell or rent your data. We may share your data only with:
- Authorized healthcare professionals and staff of AuraneXa Healthtech.
- Regulatory authorities (e.g., BMC or government health bodies) when required.
- IT service providers assisting in communication, hosting, or security.
- Legal or compliance entities, if mandated by law.
6. Data Retention
- We retain personal and health data only as long as necessary for service delivery, regulatory compliance, or legal obligations.
- WhatsApp communication records are retained for documentation and compliance purposes, but may be deleted upon request where permissible.
7. Data Security
We adopt appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access, update, or correct your personal data.
- Request deletion of your data (subject to regulatory requirements).
- Withdraw consent for certain types of data processing.
- Opt-out of marketing communications.
You can exercise these rights by contacting us at: admin@auranexa.in
9. Cookies & Tracking
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and personalize content. You can control cookies through your browser settings.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in services, laws, or best practices. Updates will be posted on this page with the revised date.
12. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how your data is handled, please contact:
AuraneXa Healthtech
📧 Email: admin@auranexa.in
📞 Phone: +91 9987421512
🌐 Website: www.auranexa.in